Reference

Legal terms for your tibet account

tibet sets out its Legal terms so you can understand account access, wallet records and requests before opening an account.

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tibet Legal terms for your tibet account
CONTACT ROUTES

Legal contact for account questions

A clear contact route helps when a Legal question affects your account or wallet status.

Account help path Open the help route from your signed-in account and describe the Legal point in plain English. Include your account phone number and the affected section so we can locate the correct record without exposing details in a public message.
Wallet status query For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the payment reference shown in your account. We use that reference to check the recorded status and explain which part is covered by our terms.
Policy clarification If a Legal sentence is unclear, quote the wording and tell us what action you are considering. Our support route can explain the account process, access wording or data-request path without changing the published terms.
DATA PRACTICE

How tibet handles Legal requests

Legal handling is tied to practical account events rather than broad statements. We record the details needed to verify access, match wallet activity and respond to a data request.

Data collection

We use account details, phone verification results and relevant payment references to operate the requested account process. A Legal request should identify the record involved, allowing us to respond to the specific data held in that context.

Cookie use

Cookies can keep your account session associated with the device and path you selected. They may also preserve a necessary access state while you move from the lobby to account settings, but they do not replace phone verification.

Account security

Before discussing account details, we may use the phone number linked to your profile to confirm that the request comes from you. Do not send a password or wallet PIN through the support route.

Record retention

We retain account and transaction records for the period needed to handle access, disputes, accounting or a Legal obligation. When that need ends, the record is removed or handled according to the applicable retention process.

Correction requests

You can ask us to correct an inaccurate account detail by using the signed-in help path. Include the current value, the correction requested and a suitable account reference so we can assess the change safely.

Request ownership

Our account support route receives questions about data access, correction, retention and policy wording. We may ask for account verification before replying, especially when the request concerns DANA, QRIS or another payment record.

Legal answers before opening your account

These Legal answers address the account and data questions we hear before access begins. They cover phone verification, payment records, cookies, corrections and the local-law wording used for Indonesia. If your situation involves a specific account reference or a wallet status, use the support route after reading the relevant answer. We will keep the request focused on the record or clause you identify.

tibet Legal covers account opening, phone verification, access conditions, wallet records, cookies, data requests and retention. It also explains how to contact us about a clause or record. Access depends on local law, so the terms apply only where local law permits.

Yes, our Legal process may require phone verification before account access. The phone number linked to your profile helps us protect account details and identify requests about DANA, OVO, GoPay, QRIS or another recorded payment path.

We associate DANA and QRIS references with the account activity needed to check a payment status or respond to a Legal request. The wallet provider’s own terms still apply, and we only ask for the reference needed to locate the relevant record.

You can request a correction through the signed-in account help path. State which detail is inaccurate, provide the corrected value and include your account reference. We may verify your phone number before changing information connected with access or payment records.

We retain records when they are needed for account access, payment matching, disputes, accounting or a Legal obligation. Retention is not indefinite by default; once the operational or legal need ends, the record follows our removal or handling process.

Cookies can keep a signed-in session connected to the selected device and account path. They support access continuity, but they do not replace phone verification. Our Legal policy explains this use so you can understand why a session may remain connected.

Use the account help route and identify the exact clause, account step or record involved. For wallet matters, add the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference shown in your account, without sending a password or wallet PIN.

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